Privacy Policy
1. Riwaq Camp Privacy Notice
We may collect, depending on your use of the site, information about your Personal Data. The entity responsible for your Personal Data is Riwaq Camp.
Riwaq Camp is operated in the Kingdom of Saudi Arabia.
Throughout this Privacy Notice, “we”, “us”, or “our” refer to Riwaq Camp.
We take your data protection and privacy responsibilities seriously.
This Privacy Notice explains how we collect, process, use, disclose, and protect your Personal Data as a data controller, meaning we determine how and why your Personal Data is processed.
2. Privacy Notice Updates
This Privacy Notice was last updated in September 2024.
We may update it from time to time to reflect changes in legal requirements or our business practices. Please review this page regularly for updates.
3. Third-Party Websites
Riwaq Camp’s website may contain links to third-party websites. We are not responsible for how those websites collect, use, or process Personal Data. We encourage you to review their privacy policies before providing any information.
Any information you post in public areas of the website or on external platforms may be visible to others. Please exercise caution when sharing personal information.
4. What Personal Data We Collect and Why
Personal Data refers to any information that identifies you directly or indirectly, including but not limited to your name, contact details, identification information, payment details, photographs, and other personal information.
If you choose not to provide certain Personal Data, some services or features of the Riwaq Camp website may not be available to you.
a) Bookings & Purchases
When you make a booking or purchase services through Riwaq Camp, we may collect:
Name, date of birth, contact details
Billing and payment information
Nationality, city, and preferences
Special requirements (e.g. dietary needs)
Legal basis: Contract Performance, Legitimate Interest, Explicit Consent (for sensitive data)
b) Customer Support
When you contact us via email, phone, WhatsApp, or other channels, we collect necessary details to respond to your inquiry and improve our services.
Legal basis: Contract Performance, Legitimate Interest, Legal Obligations
c) Registered Accounts
If you create an account on our website, we may collect identification and contact details to manage your access and bookings.
Legal basis: Contract Performance, Legitimate Interest
d) Marketing Communications
With your consent, we may send you updates, promotions, or offers related to Riwaq Camp. You may opt out at any time.
Legal basis: Consent, Legitimate Interest
e) Analytics & Cookies
We use cookies and similar technologies to:
Improve website performance
Understand user behavior
Personalize content
For more details, please see our Cookie Policy.
Legal basis: Consent or Legitimate Interest
5. Legal Basis for Processing Personal Data
We process Personal Data based on:
Contract Performance
Legitimate Interest
Legal Obligations
Consent
Sensitive Personal Data is processed only with Explicit Consent, where required by law.
6. Sharing Personal Data
We may share your Personal Data with:
Trusted service providers
Payment processors
Legal or regulatory authorities (where required)
All data sharing is limited to what is necessary and protected by appropriate safeguards.
7. Direct Marketing & Profiling
You control how we contact you.
You can unsubscribe from marketing communications at any time using the link provided in our emails or by contacting us directly.
8. International Data Transfers
Your Personal Data may be stored or processed outside your country, but only where adequate protection measures are in place and in compliance with applicable laws.
9. Data Security & Retention
We implement technical and organizational measures to protect your Personal Data from unauthorized access, loss, or misuse.
Your data is retained only as long as necessary for the purposes outlined in this Privacy Notice.
10. Your Rights
You have the right to:
Access your Personal Data
Request correction or deletion
Withdraw consent
Opt out of marketing communications
Requests will be addressed within 30 days, subject to legal requirements.
11. Data of Minors
We do not knowingly collect Personal Data from individuals under the age of 18. If such data is identified, it will be removed promptly.
12. Limitation of Liability
Riwaq Camp shall not be liable for indirect or consequential damages arising from the use of this website, to the extent permitted by law.
13. Contact Us
For any questions, requests, or concerns regarding this Privacy Policy or your Personal Data, please contact us:
Email: info@riwaqcamp.com
Phone: +966 549 723 466